Von heute an bis Freitag bin ich auf der I-Know 2009 (die 9.) in Graz/Österreich. Im Folgenden meine Notizen zu den Vorträgen, denen ich gelauscht habe.

Knowledge Maturing at Workplaces of Knowledge Workers: Results of an Ethnographically Informed Study

• Speaker: Andreas Kaschig, Alexander Sandow
• Note: the talk is related to the EU Mature project.
• Study took place from 01/2008-01/2009.
• "In contrast to field observation describing what happens, ethnography focuses also on why and how".
• Organizations studied: Careers Scotland, Connexions Kent, GISA GmbH Halle, Städtisches Klinikum Karlsruhe, Structuralia, Swisscom, Synaxon AG
• Personas (hypothetical archetypes of a described user) were used in the study.
• Used dimensions for personas: identified details (e.g. name), roles and tasks, skills and knowledge, context and environment, goals and motivations (Pruitt and Adlin 2006, see also The Persona Lifecycle).

Drawing Distinctions - The Visualization of Classification

• Speaker: Martin Eppler
• Quote: "We make sense of reality by categorizing it" (Michael Polanyi)
• Defining Classification: The ordering of entities into groups or classes on the basis of their similarity.
• Example: Classification of Blogs (Zerfass 2006)
• Identified representation formats (literature resarch 1980-2009):
  • Tree diagram
  • Matrix
  • Table
  • Outline
  • Dendrogram
  • PyramidLayers
  • Venn diagram, Euler diagram
  • Clusters in cube
  • Concentric circle
  • Zones, Clusters, Areas, Networks
  • Cladogram
  • etc.
• Four basic types of classification diagrams were identified: 1. Layers (6 diagram types) 2. Trees (13 diagram types) 3. Compilations (7 diagram types) 4. Configurations (5 diagram types)

Requirements for Diagrammatic Knowledge Mapping Techniques

• Speaker: Heiko Haller
• Dealing with visual information is automated (sense of spacial information) in the brain and does not interfere with cognitive processes! (like a co-processor)
• Example Techniques: Mind Maps (hierarchival structure, easy, fast, but vague), Concept Maps, Spatial Hypertext
• Requirements "Wish list" for visual mapping techniques
  • Free placing (persistent vs. automatic layout)
  • Free relations (formalized links, informal labeld links, unlabeld links, free nodes, hyperlinks)
  • Annotations
  • Overview/Abstractions ("overview first, zoom and filter, then details on demand", mantra by Ben Shneidermann)
  • Scalability
  • Simple Editing (brainstorming, extending maps, rearranging maps)
  • Focus (collapse/expand, fish-eye views) and Filter
  • Integration of Detail and Context
• Tool IMapping will be shown in the poster session tomorrow.

Understanding Maturity Models - Results of a Structured Content Analysis

• Speaker: Michael Kohlegger, Stefan Thalmann, Ronald Maier
• Method used:Structured Content Analysis: 1. predefine analysis item 2. define structuring dimensions 3. define categories 4. describe categories 5. work through material and mark findings 6. extract findings into structure 7. Rework of the category system (Mayring 2008).
• Social system maturity models (N=46), object maturity models (N=22) and person maturity models (N=8) were screen, five from every category were chosen:
  • PSP
  • PCMM
  • SFIA
  • Dreyfus Model
  • Cross Model
  • SPICE
  • UMM
  • EMM
  • SMMM
  • biMMM
  • CMM
  • CObiT
  • Nolan Model
  • TMM
  • CM3
  • OIMM
• Knowledge Maturity Model (KMM): Maturing means a change in several dimensions including formality, distribution, commitment, legitimation, understandability and teachability of the maturing subject, i.e. of socially constructed knowledge in an organization.
• A maturity model conceptually represents
  • phases of increasing quantitative or qualitative capability changes
  • of a maturing element
  • in order to assess its advancement
  • with respect to a defined focus area.

Visualisalizing Organizational Competences: Problems, Practices, Perspectives

• Speaker: Alice Comi
• Organizational competences are "the collective learning of the organization" and represent the root of "sustainable advantage".
• Domains related to competence management: 1. strategic management 2. knowledge management 3. computer science
• 12 existing competence management frameworks has been identified in literature (e.g. Eppler, Roos, Torkkeli, Mills, Marti, Phaal, Sawyer, Lindgren, Berio, Walsh, Muller, Klein, Pietroforte, Klein, Pareto).
• Building Blocks of Competence Visualization
  • What (core competence, competence, supportive competence, operational competence, resources)?
  • How (hierarchical, supportive, temporal, matching)?
  • Why (identification, development, allocation, communication)?
  • Whom (internal/external audience)?
  • Where (in presentia, in absentia)?
• Integrative Framework of Competence Visualization

Work Experience Reuse in Pattern Based Task Management

• Speaker: Ying Du
• Pattern Based Task Management (PBTM) (see PBTM paper from I-Know 2006).
• Work experience is tacit and unstructured knowledge and therefore difficult to model, capture and reuse.
• Key concepts are a Task Journal (that records the history of a task) and Task Patterns (that are used to derive new tasks).
• NEPOMUK Task Management Prototype.

Produktive Wissensarbeit(er) - Herausforderungen und Gestaltungsmöglichkeiten

• Speaker: Klaus North, Stefan Güldenberg
• Der tägliche Wahnsinn der Wissensarbeit
  • 15-30% der Arbeitszeit, von der nur 50% erfolgreich sind
  • 2,1h pro Tag gehen durch Ablenkung und Unterbrechung verloren
  • auf 40% der Mails reagieren 27 untersuchte Microsoft Mitarbeiter innerhalb von 4 Sekunden, sie brauchen 15 Minuten, um ihre Arbeit wieder aufzunehmen
• Fragen an den Wissensarbeiter
  • Wie würden Sie Ihre Informations- und Kommunikationsstrategie beschreiben?
  • Ist "allzeit erreichbar" das Motto Ihres Handelns und ein Wert in Ihrer Organisation?
  • Haben Sie mal nachgedacht, wie Sie durch Änderung Ihres Kommunikationsverhaltens Stress abbauen und Ihre Produktivität steigern können?

D-A-CH Wissensmanagement Glossar

Praesentation D-A-CH Wissensmanagement Glossar

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